---
title: "Support"
url: https://docs.light-ai.app/support.md
canonical_url: https://docs.light-ai.app/support
last_updated: 2026-10-13
summary: "How to get help with the Light AI API, and what to include so we can answer fast."
api_status: beta
related:
  - https://docs.light-ai.app/errors
  - https://docs.light-ai.app/changelog
---

# Support

> How to get help with the Light AI API, and what to include so we can answer fast.

E-mail [support@light-ai.app](mailto:support@light-ai.app), or open a request in the app (avatar menu → **Contact support**; replies arrive by email and under **My support tickets**). Include:

- The `request_id` from the error body (or the `Request-Id` response header).
- The endpoint, the time (UTC) and whether you used a live or test key.
- For webhooks: the delivery id (`Light-AI-Delivery`, `whd_…`) or event id (`webhook-id`).

> **Warning:** Never send API keys, webhook secrets or inbound secrets to anyone, including Light AI support. If one leaked, roll or revoke it in Settings → Developers.

## Access

- API access is included on **Pro** and **Enterprise**. Upgrade in Light AI → Billing.
- Partners and agencies: ask for a developer account invite.

## Status

`GET https://api.light-ai.app/v1/status` answers without authentication and works with `HEAD` for uptime monitors.